Protecting Your Accounts

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Whether it’s protecting yourself from identity theft and fraud or against the unexpected, Hawaii State FCU is here to provide you with tips, tools and resources to keep your finances safe.

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Preventing Identity Theft and Fraud

Identity theft and fraud can happen to anyone. We work around the clock to protect your finances, but there is a lot you can do to protect yourself.
Helpful tips.


Identity Theft Recovery Checklist

Get information about how to report and recover from identity theft.
Learn more.

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Debt Protection

Life often has plans of its own. Protect your family’s financial future against the unexpected like loss of life, disability, and involuntary unemployment.
Learn more.

Fraud Alerts

Be aware of recent scams happening in our local community.

see latest scams

4 Tips to Protect Your Username and Password

Make It Unique

Use numbers, upper- and lower-case letters and symbols. Avoid using your first and last name.

Use Different Ones

If a hacker cracks one password, he won’t have access to your others.

Don’t Make It Easy

Never use your last four digits of your Social Security number, birth date, maiden name, etc.

Memorize Them All

Don’t carry a written copy or store them on your cell phone.

Important Reminders to Keep Your Identity and Accounts Safe

  • Never share your login credentials including user IDs, passwords, PIN numbers, dynamic tokens, or access codes with anyone. Do not leave them in an area that is not locked or secured. HSFCU employees cannot view your online account password and will never ask you for it.
  • Use unique credentials. Do not use the same login name or password on any other website or software.
  • Avoid saving passwords to a computer.
  • Obtain and install antivirus, anti-malware and anti-spyware software, and consider installation of a firewall and make sure it is automatically updated by the vendor or take necessary steps to keep it updated.
  • Cut down unnecessary activity: Limit or eliminate unnecessary web surfing and/or email activity on computers used for Online Banking.
  • Take care when using public computers: Be cautious of accessing a financial institution’s website for Online Banking from a public computer such as at a hotel, library, coffee shop or other public wireless access point.
  • Educate all company personnel on good cybersecurity practices, such as clearing the Internet browser’s cache before and after visiting websites.
  • Verify use of a secure session (https:// and not http://) for Online Banking sessions.
  • Never leave a computer unattended when using any Online Banking service, and always lock your computer when away.
  • Be suspicious of any employment position that requires use of a personal account for business purposes. Such offers for employment as a mystery shopper, payment processor, etc. where you are required to use your personal account for someone else’s business purposes, may not be legitimate.
  • Be cautious of requests to move business funds through personal accounts. If you are approached to participate in such schemes, immediately contact local law enforcement, the FBI or the Secret Service to let them know.
  • Keep your web browser updated: For the best online banking experience and security, utilize the latest versions of Google Chrome, Mozilla Firefox, Safari and Microsoft Edge.
  • Only download the HSFCU Mobile App from trusted sources, either Apple or Google Play Stores.

Online Fraud & Protection Guide

Download our Online Fraud & Protection Guide to learn more about protecting yourself against fraud and identity theft.

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Identity Theft Recovery Checklist

If you become a victim of identity theft, this step-by-step guide will help you through the reporting and recovery process.

view the checklist

Additional Resources to Check Out

Online Courses

Discover money management tips, learn new financial skills and more. Check out our wide range of free, short interactive online tutorials.

Get started >>

Website Resources

Learn more from the Federal Trade Commission’s websites.

We’re Here to Help

We’re just a phone call or email away. For your security, do not include your account or personal information in an email.

Need Help? We’re Here for You.

Schedule an appointment at one of our branches.

Schedule an appointment
Third Party Site Disclaimer

We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members, for enrollment in Hawaii State FCU financial education webinars, or other purposes. Please review the terms and conditions of use carefully. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services, products, or contents. External websites are not under our control and may have different security, privacy and other. Using the links may identify you as a Hawaii State FCU member to the external website operator.  Services and products from third parties are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund.  Alternative services and products may be obtained from other providers of your choice.

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Please remember to log off of Online Banking and Mobile Banking before going to any external website.

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