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Protecting Your Accounts

Mother comforting daughter.

Whether it’s protecting yourself from identity theft and fraud or against the unexpected, Hawaii State FCU is here to provide you with tips, tools and resources to keep your finances safe.

Need to dispute a transaction and require more assistance?

Schedule an appointment online at one of our branches.

A close up ohoto of a person using their laptop and smartphone with a lock icon connecting to other icons of online accounts, money, shopping cart hovering over the keyboard.

Preventing Identity Theft and Fraud

Identity theft and fraud can happen to anyone. We work around the clock to protect your finances, but there is a lot you can do to protect yourself.
Helpful tips.

Image of person using their smartphone securely. Cyberscout, a Sontiq Brand logo.

ID Theft Assistance Through CyberScout

Have you experienced fraud or identity theft? Receive assistance through Cyberscout®, a Sontiq brand, to help you restore your identity. Call toll-free 1 (844) 228-8970.
Restore your identity.

Dad, mom and two little girls sitting on the floor watching something on an ipad in their home. Photo for debt protection.

Debt Protection

Life often has plans of its own. Protect your family’s financial future against the unexpected like loss of life, disability, and involuntary unemployment.
Learn more.

4 Tips to Protect Your Username and Password

Make It Unique

Use numbers, upper- and lower-case letters and symbols. Avoid using your first and last name.

Use Different Ones

If a hacker cracks one password, he won’t have access to your others.

Don’t Make It Easy

Never use your last four digits of your Social Security number, birth date, maiden name, etc.

Memorize Them All

Don’t carry a written copy or store them on your cell phone.

Important Reminders to Keep Your Identity and Accounts Safe

  • Never share User IDs, passwords, PIN numbers, dynamic tokens, etc. with anyone. Do not leave them in an area that is not locked or secured.
  • Never share your login credentials or access code with anyone!
  • Do not use the same login name or password on any other website or software.
  • Avoid saving passwords to a computer.
  • Obtain and install antivirus, anti-malware and anti-spyware software, and consider installation of a firewall and make sure it is automatically updated by the vendor or take necessary steps to keep it updated.
  • Limit or eliminate unnecessary web surfing and/or email activity on computers used for Online Banking.
  • Be cautious of accessing a financial institution’s website for Online Banking from a public computer such as at a hotel, library, coffee shop or other public wireless access point.
  • Educate all company personnel on good cybersecurity practices, such as clearing the Internet browser’s cache before and after visiting websites.
  • Verify use of a secure session (https:// and not http://) for Online Banking sessions.
  • Never leave a computer unattended when using any Online Banking service, and always lock your computer when away.
  • HSFCU employees cannot view your online account password and will never ask you for it.
  • Be suspicious of any employment position that requires use of a personal account for business purposes. Such offers for employment as a mystery shopper, payment processor, etc. where you are required to use your personal account for someone else’s business purposes, may not be legitimate.
  • Be cautious of requests to move business funds through personal accounts.
  • If you are approached to participate in such schemes, immediately contact local law enforcement, the FBI or the Secret Service to let them know.
  • For the best online banking experience and security, utilize the latest versions of:
       –  Google Chrome
       –  Mozilla Firefox
       –  Safari
       –  Microsoft Edge
  • Only download the HSFCU Mobile App from trusted sources-Apple or Google Play Stores

Online Fraud & Protection Guide

Download our Online Fraud & Protection Guide to learn about protecting yourself against fraud and identity theft.

Woman using smartphone and laptop with icon graphic Cyber security network of connected devices and personal data security

Free ID Theft Assistance

All Hawaii State FCU consumer checking accounts receive free ID Theft Assistance through Cyberscout®, a Sontiq brand.

If you’ve experienced fraud or identity theft, get unlimited access to resolution assistance from fraud investigators who guide you through the identity restoration process. Learn more about protecting yourself online or call toll-free 1 (844) 228-8970.

Cyberscout, a Sontiq Brand logo

Additional Resources to Check Out

Online Courses

Discover money management tips, learn new financial skills and more. Check out our wide range of free, short interactive online tutorials.

Get started >>

Website Resources

Learn more from the Federal Trade Commission’s websites.

www.ftc.gov
www.idtheft.gov
www.onguardonline.gov

We’re Here to Help

We’re just a phone call or email away. For your security, do not include your account or personal information in an email.

Need Help? We’re Here for You.

Schedule an appointment at one of our branches.

Schedule an appointment
Third Party Site Disclaimer

We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members, for enrollment in Hawaii State FCU financial education webinars, or other purposes. Please review the terms and conditions of use carefully. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services, products, or contents. External websites are not under our control and may have different security, privacy and other. Using the links may identify you as a Hawaii State FCU member to the external website operator.  Services and products from third parties are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund.  Alternative services and products may be obtained from other providers of your choice.

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