Friday, 5/17/24: Our Hawaii Kai Branch is temporarily closed due to a power outage. Please visit our nearby Hawaii Kai Branch at Safeway in the Hawaii Kai Shopping Center for your immediate financial needs. We apologize for the inconvenience.

Contact Hawaii State FCU

Member Service Call Center
Oahu: (808) 587-2700
Toll-free: 1 (888) 586-1056

Mon. – Fri. 7:30 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 5:00 p.m.

Note: Do not include personal account information in your email.1

For all Digital Banking inquiries, please call our Member Service Call Center.

Mailing Address
Hawaii State FCU
P.O. Box 3072
Honolulu, HI 96802

Routing Number

Contact Administration
Contact our Board of Directors
Contact our Supervisory Committee



Schedule an Appointment Online for services such as new accounts, notary, loan process and more. Schedule an Appointment here.

Use the form below for basic questions only. For specific account information, digital banking assistance or any debit or credit card inquiries, please call our Member Service Call Center or log in to Digital Banking and select “Support.”

  • This field is for validation purposes and should be left unchanged.

Account-Specific Questions

Log in to Digital Banking and select “Support” to send a Secure Email or chat with a Member Service Call Center representative.

Loan Servicing

E-mail Loan Servicing on your personal, auto or mortgage loan for questions on payments and statements or other miscellaneous servicing-related inquiries such as 1098 reporting, pay off, title change, escrow adjustments, and insurance loss claims.

New Accounts or Product/Service Information

E-mail Member Services for questions regarding membership eligibility or applications, opening or closing accounts, or adding additional services to your membership.

Report Suspicious E-mails and Scams

If you received a suspicious email or scam, please forward it to our response team. Please do not change the email subject line or copy in any way. You should delete the email immediately after sending it to us. Do not respond or click on any of the links found within a suspicious email message.

PrivateLine Bank-By-Phone

Available 24-hours
Oahu: (808) 536-7717
Toll-Free: 1 (888) 557-6830
View Our PrivateLine User Guide

Send questions or comments about Hawaii State FCU to Andrew Rosen, President & CEO using the form below.

If you have questions specific to your account, please use the “Member Accounts” tab, contact the Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056), or login to Digital Banking and select “Support.”

  • This field is for validation purposes and should be left unchanged.

Lost/Stolen Debit or Credit Card
Call us anytime if your card is lost or stolen, or you suspect you’re a victim of fraud or identity theft.

Lost/Stolen Debit (24/7 access)
Toll-Free: 1 (833) 933-1681

Credit Card Customer Service (24/7 access)
Toll-Free: 1 (866) 820-6821

Need more help with select services? Schedule an Appointment Online.

Hawaii State FCU Ask Andrew photo

Dear Members,

At Hawaii State FCU, we listen and we care. So, if there is something you’d like to share with us, just “Ask Andrew.” Your question will come directly to me. Hundreds of members have reached out over the years, and I’ve enjoyed being able to correspond with them. I look forward to hearing from you.


Andrew Rosen
President & CEO


1. We will never contact you by email, telephone, mail or other type of correspondence and request your PIN, password, username, or other access code. If you are contacted by anyone asking for your PIN, password, username or other access code, you should refuse and immediately contact us. You may be the target of identity theft.

If you have an important message for us that is time-sensitive (for example, if you want to stop payment on a check or other information which requires prompt action), do not rely on e-mail, as we may not check our e-mail mail box regularly. Instead, please contact us at (808) 587-2700 (Oahu) or toll-free 1 (888) 586-1056 (Continental U.S. and Neighbor Islands); or go to your nearest branch office.

To report a lost or stolen ATM card (24/7 access), please call toll-free 1 (833) 933-1681.

For our Credit Card Customer Service (24/7 access), please call toll-free 1 (866) 820-6821.

As a reminder, never e-mail your account number, PIN, password, username, other access code, or social security number. E-mail is NOT SECURE.

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Third Party Site Disclaimer

We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members, for enrollment in Hawaii State FCU financial education webinars, or other purposes. Please review the terms and conditions of use carefully. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services, products, or contents. External websites are not under our control and may have different security, privacy and other. Using the links may identify you as a Hawaii State FCU member to the external website operator.  Services and products from third parties are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund.  Alternative services and products may be obtained from other providers of your choice.

Click “ACCEPT” to enter an external website. Click “Cancel” to return to HSFCU’s website.

Please remember to log off of Online Banking and Mobile Banking before going to any external website.

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