Have a question about how to become a member or how we can help you improve your finances? We’re here to help.
Member Service Call Center
Oahu: (808) 587-2700
Toll-free: 1 (888) 586-1056
Mon. – Fri. 7:30 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 5:00 p.m.
E-mail: [email protected]
Note: Do not include personal account information in your email.1
Schedule an Appointment Online for services such as new accounts, notary, loan process and more. Schedule an Appointment here.
Use the form below for basic questions only. For specific account information, please call our Member Service Call Center or log in to Online Banking and select “Support.”
Log in to Online Banking and select “Support” to send a Secure Email or chat with a Member Service Call Center representative.
E-mail the Loan Center for questions about personal loans or your loan status.
E-mail or call (808) 587-3403 for questions or help with mortgage payments, insurance and loss claims, 1098 reporting, escrow servicing and more.
New Accounts or Product/Service Information
E-mail New Accounts for questions regarding membership eligibility or applications, opening or closing accounts, or adding additional services to your membership.
Report Suspicious E-mails and Scams
If you received a suspicious email or scam, please forward it to our response team. Please do not change the email subject line or copy in any way. You should delete the email immediately after sending it to us. Do not respond or click on any of the links found within a suspicious email message.
Oahu: (808) 536-7717
Toll-Free: 1 (888) 557-6830
View Our PrivateLine User Guide
Send questions or comments about Hawaii State FCU to Andrew Rosen, President & CEO using the form below. Or, post your comment to our Facebook page.
If you have questions specific to your account, please use the “Member Accounts” tab, contact the Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056), or login to Online Banking and select “Support.”
1. We will never contact you by email, telephone, mail or other type of correspondence and request your PIN, password, username, or other access code. If you are contacted by anyone asking for your PIN, password, username or other access code, you should refuse and immediately contact us. You may be the target of identity theft.
If you have an important message for us that is time-sensitive (for example, if you want to stop payment on a check or other information which requires prompt action), do not rely on e-mail, as we may not check our e-mail mail box regularly. Instead, please contact us at (808) 587-2700 (Oahu) or toll-free 1 (888) 586-1056 (Continental U.S. and Neighbor Islands); or go to your nearest branch office.
To report a lost or stolen ATM card (24/7 access), please call toll-free 1 (808) 528-2273.
For our Credit Card Customer Service (24/7 access), please call toll-free 1 (866) 820-6821.
For free ID Theft Assistance (24/7 access), please contact Cyberscout®, a Sontiq brand, at toll-free 1 (844) 228-8970.
As a reminder, never e-mail your account number, PIN, password, username, other access code, or social security number. E-mail is NOT SECURE.