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Privacy & Security

INTERNET PRIVACY STATEMENT

Thank you for visiting the Hawaii State FCU website. Confidentiality and respect for member privacy is a hallmark of Hawaii State FCU. Because we are committed to protecting your privacy, we will not obtain personally identifying information about you when you visit our website, unless you choose to provide such information to us, such as what you provide us on online applications or other online forms. The information we receive depends upon what you do while visiting our website.

Email

You may send us general email messages by contacting us at [email protected].  Do not include any personal or confidential information in any email that you send to us, whether through our Website or through a different email provider.  Email are NOT SECURE.  Never email your account number, PIN, password, username, other access code, or social security number.

If you have an important message for us that is time-sensitive (for example, if you want to report a lost or stolen ATM card or credit card, if you want to stop payment on a check, or if you have other information which requires prompt action), do not rely on email, as we may not check our email messages regularly. Instead, please contact us at (808) 587-2700 (Oahu) or toll-free 1 (888) 586-1056 (Continental U.S. and Neighbor Islands); or go to your nearest Hawaii State FCU branch office.

It is important that you inform Hawaii State FCU if your email address changes. We may send you important information by email or through online banking or mobile banking.  Please note, however, that we will never contact you by email, text, telephone, mail or other type of correspondence and request your PIN, password, username, or other access code. If you are contacted by anyone asking for your PIN, password, username or other access code, you should refuse and immediately contact us. You may be the target of identity theft.

External Websites

We may provide links to external websites with third party services and products available to Hawaii State FCU members. External websites are not under our control and may have different data-collection, privacy and security policies.  We do not provide information about you through the links; however, using the links may identify you as a Hawaii State FCU member to the external website operators. Hawaii State FCU is not be responsible for the content or accuracy of any information contained in external websites.  Please review the terms and conditions of external websites and third party services and products carefully.  Such services and products are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund.  We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services or products.  Alternative services and products may be obtained from other providers of your choice.

Cookies

Our software uses cookies to collect and store only the information about your visit to our website, which includes:

  • The Internet domain and IP address (the number automatically assigned to your computer while on the web) from which you access our website.
  • The date and time you access our website.
  • The pages you visit and the result of the request.

A cookie is a small data file that certain websites place on your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages that you’ve visited. The only personal information our cookie can contain is information you supply yourself. Our cookie can’t read data off your hard disk or read cookie files created by other websites. We use cookies to help us determine whether you are a first time or a return visitor and the usefulness of our website to our members.

If you prefer not to receive our cookies, you can set your browser to warn you when placement of our cookie is requested and decide whether or not to accept it. You can also refuse our cookies by adjusting your browser. For more information, please refer to the Internet Banking Online Help.

For website management, we collect information for internal statistical purposes. A software program is used to create summary statistics, which are used for such purposes as assessing the number of visitors to our website, what information is of most or least interest, determining design specifications and identifying system performance. No information is collected to identify you personally.

Privacy Statement for Members and Other Consumers

Please refer to Hawaii State FCU’s privacy statement for additional information regarding use and protection of your personal information under the Gramm Leach Bliley Act.

Website, Online & Mobile Banking

Please refer to our Website, Online & Mobile Banking Terms and Conditions for additional information regarding safety, security, and other important matters with respect to our website, online and mobile banking services.

Website Security

For website security, we employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage to our system. ANY UNAUTHORIZED ATTEMPT TO CHANGE INFORMATION ON THIS WEBSITE IS STRICTLY PROHIBITED BY LAW AND IS SUBJECT TO PROSECUTION UNDER THE COMPUTER FRAUD AND ABUSE ACT OF 1986, 18 USC §§ 1001 AND 1030.

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We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members. Please review the terms and conditions of use carefully. Such services and products are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services or products. Alternative services and products may be obtained from other providers of your choice. External websites are not under our control and may have different policies and security. Using the links may identify you as a Hawaii State FCU member to the external website operator.

Click “ACCEPT” to enter an external website. Click “Cancel” to return to HSFCU’s website.

Please remember to log off of Online Banking and Mobile Banking before going to any external website

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