HONOLULU — Hawaii State Federal Credit Union (Hawaii State FCU) today announced the following promotions in its support services, business systems, IT, facilities and compliance departments.
Cindy Ching was promoted to senior vice president of support services. She will continue to oversee operations that support Hawaii State FCU’s various departments, including card and ATM services, electronic banking, operations support services and facilities management. She joined Hawaii State FCU 12 years ago, serving as vice president of support services. Prior to that, she worked at City Bank, Bank of America and Honolulu Federal Savings and Loan.
Sheryl Higa is the new vice president of business systems, leading the planning, development and implementation of core business applications and services. She served previously as business systems manager, where she coordinated the conversion of the credit union’s main core system and applications related to loan origination, online banking, teller capture, item processing and general ledger systems. Higa has 35 years of experience in financial service systems, including eight years at Hawaii State FCU, and has held positions at Central Pacific Bank, City Bank, Bank of Hawaii and First Federal Savings & Loan.
Christine Hirano was promoted to vice president of IT infrastructure systems, overseeing the credit union’s technology infrastructure planning and operations. In her previous position as technical support manager, she led a company-wide modernization of network, systems and security infrastructure. She brings more than 20 years of information technology experience to her new role, including positions at First Insurance Company of Hawaii and First Hawaiian Bank.
Genesis Nicklaw was promoted from electronic services manager to assistant vice president of electronic services. She oversees electronic delivery operations, including online banking, mobile applications, bill pay, phone banking services and Automated Clearing House (ACH), the electronic network for financial transactions. Prior to joining Hawaii State FCU 11 years ago, Nicklaw was a teller supervisor at Wells Fargo Bank.
Randy Gillespie is the new assistant vice president of facilities at Hawaii State FCU, overseeing facilities maintenance and operations at the credit union’s nine branches. He joined Hawaii State FCU three years ago as facilities manager. Previously, he served as a facilities engineer at First Hawaiian Bank and a facilities manager at Waimanalo Health Center and Lanakila Pacific.
Enid Peris was promoted to assistant vice president of operations support services, responsible for the operational oversight of several internal functions, including exception processing, member records maintenance, and internal help desk support. She develops and implements policies and procedures to ensure the credit union’s operations are compliant with regulatory requirements. Peris has nearly 40 years of experience at financial institutions, including 28 years at City Bank and 11 years with Hawaii State FCU.
William Akamine was promoted from compliance manager to assistant vice president of compliance and risk management. He oversees regulatory compliance and risk functions.