fraud & security center

Protecting Your Accounts

Tools and resources to help guard your finances from identity theft, fraud, or against the unexpected.

4 Tips to protect your username and password

Fraud Alerts

Be aware of recent scams happening in our local community.

Debt Protection

Life often has plans of its own. Protect your family’s financial future against the unexpected like loss of life, disability, and involuntary unemployment.

Identity Theft Recovery Checklist

If you become a victim of identity theft, download this step-by-step guide to help you through the reporting and recovery process.

Online Fraud & Protection Guide

Download our Online Fraud & Protection Guide to learn more about protecting yourself against fraud and identity theft.

FAQs

How can businesses and employees stay secure?

  • Educate all employees on good cybersecurity practices.
  • Clear the internet browser’s cache before and after visiting websites.
  • Avoid employment offers that require using your personal account for business transactions.

How can I create strong and secure login credentials?

Use unique credentials that are not used on any other website or software. Avoid saving passwords on your computer.

How can I ensure my web browser is secure?

Always use the latest versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for the best online banking experience and security.

How can I protect my computer from cyber threats?

Install antivirus, anti-malware, and anti-spyware software. Consider using a firewall and ensure it is automatically updated by the vendor or manually updated as needed.

How do I report suspicious emails or scams?

If you received a suspicious email or scam, please forward it to our response team.

Please do not change the email subject line or copy in any way. You should delete the email immediately after sending it to us. Do not respond or click on any of the links found within a suspicious email message.

Should I share my login credentials with anyone?

No. Never share your login credentials, including user IDs, passwords, PIN numbers, dynamic tokens, or access codes. HSFCU employees cannot view your online account password and will never ask for it.

What online habits can help improve my security?

  • Limit unnecessary web surfing and email activity on computers used for Online Banking.
  • Be cautious when accessing Online Banking from public computers (e.g., hotels, libraries, coffee shops).
  • Always verify that you are using a secure session (https:// instead of http://) when accessing Online Banking.
  • Never leave your computer unattended while logged in, and always lock it when stepping away.

What should I do if someone asks me to move business funds through my personal account?

Be extremely cautious. If you receive such a request, report it immediately to local law enforcement, the FBI, or the Secret Service, as it may be part of a fraudulent scheme.

Where should I download the HSFCU Mobile App?

Only download the HSFCU Mobile App from trusted sources like the Apple App Store or Google Play Store. Avoid third-party websites.

Additional resources

Learn more from the Federal Trade Commission’s websites.

Online Courses

Discover money management tips, learn new financial skills and more, offered through GreenPath Financial Wellness.