Updates and Financial Preparedness

Photo of a HSFCU Employee in the branch

In response to recent developments surrounding the coronavirus (COVID-19), we would like to provide you with information, resources on things you can do to stay prepared, and current updates.

Hawaii State FCU Current Updates

Last updated on 02/01/2022
FRAUD ALERT: It has been brought to our attention that scammers are circulating fraudulent checks that appear to be from Hawaii State Federal Credit Union. If you receive an unsolicited check from Hawaii State Federal Credit Union, please verify the check by calling our Member Service Call Center on Oahu at (808) 587-2700 or U.S. Toll-Free (888) 586-1056. If you think you’ve been targeted by a counterfeit check scam, please report it to your local law enforcement, the Federal Trade Commission, and the U.S. Postal Inspection Service.

Last updated on 02/01/2022
SCHEDULE AN APPOINTMENT ONLINE: Select credit union services are by APPOINTMENT ONLY. Simply select the desired service, branch location, day, time, and the individual you want to meet with, then submit. You’ll receive an email confirming your appointment. Schedule your appointment here.

•  For all other services, please walk-in to any of our branch locations for assistance on a first-come, first-serve basis.

•  Shared branching, Visa® cash advance and notary services are available to Hawaii State FCU members only.

•  With tax season upon us, Hawaii State FCU would like to remind members to double-check all account information carefully when preparing to file your Federal and/or State tax returns. Learn more.
•  See what Hawaii State FCU is doing to keep our members and employees safe when visiting our branches. Learn more.
•  Take a look at Digital Banking options. Learn more.
•  Health tips and the latest updates from the Centers for Disease Control (CDC) and the State of Hawaii Department of Health. Stay healthy.

Use Account Numbers for Tax Returns

With tax season upon us, Hawaii State FCU would like to remind members to double-check all account information carefully when preparing to file your Federal and/or State tax returns. The IRS and State use account numbers, and not names or member numbers, to issue refunds and verify payment. Providing incorrect information may result in your direct deposit being returned.

Below are some tips to help you enter the correct information to receive payments in a timely manner.

1. Enter Hawaii State FCU’s routing number: 321379041

2. Enter your Hawaii State FCU Savings or Checking account number. This number can be found on your checks or monthly deposit statements. Please do not use your member number. When entering your account number, do not use any dashes, symbols or letters.

If you are unsure of your account number, there are several ways to find it:

  • By referring to your monthly deposit statement
  • By logging on to Digital Banking (Select your account then click “Account Details.”)
  • By using the HSFCU Mobile App (Select your account then click “Details.”)
  • By calling our Member Service Call Center: Oahu (808) 587-2700 or US Toll-Free (888) 586-1056

3. Never direct your tax refund to someone else’s account.

Hawaii State FCU does not provide tax, legal or accounting advice. The information is for informational purposes only. You should consult your tax, legal or accounting advisors for further guidance.

A New Branch Experience for Members

Last updated on 06/01/2020

Photos of staff member sitting at a desk with a plexiglass divider, a staff member wearing a face mask, and floor graphics placed at least 6 feet apart for social distancing in branch

Your Safety Remains Our Priority

Your health and well-being is at the forefront of everything we do. Like most businesses, Hawaii State FCU is adapting our operations to assist you with your financial needs in a safe and efficient manner, well into the future.

Icon of a clock indicating time for Senior Hours in branches

Senior Hours
Our first hour of operation at all of our branches will remain reserved for seniors and members living with serious pre-existing conditions.

Icon of two people standing apart indicating social distancing in branches

Safety Measures
Social distancing practices, including limiting the number of members in the branch at one time, teller window dividers and other safety measures, will continue to be implemented.

Icon of a building indicating member only services

Member Only Services
Shared branching, Visa® cash advance and notary services will be available to Hawaii State FCU members only.

Icon of hands holding a smartphone with a dollar sign on the screen indicating mobile banking

Alternate Banking Options
Our Digital Banking and HSFCU Mobile App1 remain available to you 24/7 to allow access to your accounts when you’re on the go.

Icon of a pencil writing on a calendar indicating appointments required

Schedule Appointments Online
Select services are by appointment only. Schedule an appointment online. For all other services, please walk-in to any of our branch locations for assistance on a first-come, first-serve basis.

Thank you for your patience and understanding while we’ve navigated these new processes to best serve you. We continue to make adjustments as needed, and remain committed to the safety of our members and employees.

Preventative tips to stay healthy

Financial Preparedness

When preparing for an emergency or natural disaster, don’t forget to include financial preparedness in your plan. Here are a few suggestions on ways you take care of your financial needs should there be an emergency:

Take Advantage of Digital Banking Options

Digital Banking

Enjoy the freedom to manage your finances the way you want, using your computer or on-the-go with our Hawaii State FCU Mobile App. Pay bills, transfer funds, manage your accounts, view eStatements, and more.

Download the Hawaii State FCU Mobile App on the App Store now. Get the Hawaii State FCU Mobile App on Google Play now.

Learn More & Enroll
Image of our new digital banking experience on a mobile device. Important message for Mobile App Users.

Digital Wallet

Tap and pay. Be on your way! Make purchases with your Hawaii State FCU Visa® credit or debit card right from your smartphone. It’s one of the safest and most secure ways to pay.

Set Up Your Card
Photo of groceries and tap & pay card reader paying with smartphone, with text, mobile. like you. Digital Wallet main image

Have copies of all your important financial, insurance and personal documents on-hand.
You may need access to your important documents during an emergency – keep copies of them in a safe place that you can easily access.

If you haven’t done so already, sign up for direct deposit.
This way, your paychecks will be automatically deposited into your account. Talk to your employer to see if this is an option – you’ll need Hawaii State FCU’s routing number handy.

Hawaii State FCU Routing Number: 321379041

Sign up for eStatements.
Receive electronic monthly statements to stay on top of your accounts through Online Banking or the Hawaii State FCU Mobile App. Learn how to register for eStatements.

For more tips on Financial Preparedness, visit https://www.ready.gov/financial-preparedness

Preventative Tips to Stay Healthy

There are everyday actions you can perform to defend against viruses and minimize the risk of illness to our community members who are most vulnerable such as seniors and those with compromised immune systems. For additional resources and tips, visit www.CDC.gov.

• Stay home when you are sick.

• Avoid close contact with people who are sick.

• Avoid touching your eyes, nose and mouth.

• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

• Clean and disinfect frequently touched objects and surfaces using a regular household clean spray or wipe.

• Wash your hands often with soap and water for at least 20 seconds (especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing).

• If soap and water aren’t available, use an alcohol-based hand sanitizer with at least 60% alcohol.

Additional Resources

• Follow the latest information available on the novel coronavirus (COVID-19) from the Centers for Disease Control and Prevention (CDC)

The Hawaii State Department of Health is actively monitoring COVID-19 and its potential effect locally

Ready.gov provides a wealth of information on preparing you and your family for a variety of disasters and emergency situations


1. Hawaii State FCU Mobile App is free to all Hawaii State FCU members. An internet-enabled mobile device is required to access Hawaii State FCU Mobile App. Available only for Android™, iPhone® and iPad® devices. iPhone® and iPad® is a trademark of Apple® Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Standard messaging and data usage fees apply. Please contact your carrier for details.

Third Party Site Disclaimer

We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members, for enrollment in Hawaii State FCU financial education webinars, or other purposes. Please review the terms and conditions of use carefully. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services, products, or contents. External websites are not under our control and may have different security, privacy and other. Using the links may identify you as a Hawaii State FCU member to the external website operator.  Services and products from third parties are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund.  Alternative services and products may be obtained from other providers of your choice.

Click “ACCEPT” to enter an external website. Click “Cancel” to return to HSFCU’s website.

Please remember to log off of Online Banking and Mobile Banking before going to any external website.

Cancel Accept