UPDATE: All branches are open Monday through Friday, with some locations offering Saturday hours. View new branch hours. To schedule an appointment, click here. For more information on the AUW Rental Assistance Program and how to apply, please visit www.auw.org.

Updates and Financial Preparedness

Photo of a HSFCU Employee in the branch

In response to recent developments surrounding the coronavirus (COVID-19), we would like to provide you with information, resources on things you can do to stay prepared, and current updates.

Hawaii State FCU Current Status

Last updated on 09/28/2020
NEW BRANCH HOURS: Effective Monday, September 28, all of our branches will return to Monday through Friday hours, with some locations also offering Saturday hours. The first hour of operation at each branch remains reserved for seniors and members with serious pre-existing conditions. See full listing of new hours for each location.

Last updated on 06/22/2020
SCHEDULE AN APPOINTMENT ONLINE: Most credit union services remain by APPOINTMENT ONLY. We now offer convenient online appointment scheduling for some services, including notary, loan processing, new accounts, and signature guarantee. Simply select the desired service, branch location, day, time, and the individual you want to meet with, then submit. You’ll receive an email confirming your appointment. Schedule your appointment here.

• Appointments for services such as investments, mortgages, accessing safe deposit boxes, and Coinstar service may be scheduled by calling our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.

• Shared branching, Visa® cash advance and notary services are available to Hawaii State FCU members only.

Last updated on 06/03/2020
A NEW BRANCH EXPERIENCE FOR MEMBERS: See what Hawaii State FCU is doing to keep our members and employees safe when visiting our branches. Learn more.

Last updated on 04/15/2020
EMERGENCY ASSISTANCE PROGRAM: Providing you financial help during these uncertain times. See details.

STIMULUS PAYMENTS: Check the status of your economic impact stimulus payment. Learn more.

 

MORE INFORMATION AND RESOURCES
•  Hawaii State FCU Services Access Guide is your quick reference guide to make managing your money easier while at home. View the Services Access Guide.
•  Take a look at Online Banking and Mobile Banking options. Learn more.
•  Health tips and the latest updates from the Centers for Disease Control (CDC) and the State of Hawaii Department of Health. Stay healthy.
•  Seminars and Events: We have made the difficult decision to cancel/postpone all upcoming financial seminars and member movie day events until further notice. We apologize for any inconvenience this may cause.


New Branch Hours

Last updated September 28, 2020

New hours for each branch are effective Monday, September 28, 2020.

Ali‘i Branch
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Saturday & Sunday: CLOSED

Ewa Beach Branch
Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Halekauwila (Main) Branch
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Saturday & Sunday: CLOSED

Hawaii Kai Branch
Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Kaimuki Branch
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Kaneohe Branch
Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Kapolei Branch
Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Mililani Branch
Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Pearlridge Branch
Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Salt Lake Branch
Monday – Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

Kahului Branch (Maui)
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Sunday: CLOSED

The first hour of operation at all locations remains reserved for seniors and members living with serious pre-existing conditions.

Most credit union services remain by APPOINTMENT ONLY.
We now offer convenient online appointment scheduling for some services, including notary, loan processing, new accounts, and signature guarantee. Simply select the desired service, branch location, day, time and the individual you want to meet with, then submit. You’ll receive an email confirming your appointment.
Schedule your appointment here.

 To schedule appointments for other services, call our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.

A New Branch Experience for Members

Last updated on 06/01/2020

Photos of staff member sitting at a desk with a plexiglass divider, a staff member wearing a face mask, and floor graphics placed at least 6 feet apart for social distancing in branch

Your Safety Remains Our Priority

Your health and well-being is at the forefront of everything we do. Like most businesses, Hawaii State FCU is adapting our operations to assist you with your financial needs in a safe and efficient manner, well into the future.

Icon of a clock indicating time for Senior Hours in branches

Senior Hours
Our first hour of operation at all of our branches will remain reserved for seniors and members living with serious pre-existing conditions.

Icon of two people standing apart indicating social distancing in branches

Safety Measures
Social distancing practices, including limiting the number of members in the branch at one time, teller window dividers and other safety measures, will continue to be implemented.

Icon of a building indicating member only services

Member Only Services
Shared branching, Visa® cash advance and notary services will be available to Hawaii State FCU members only.

Icon of hands holding a smartphone with a dollar sign on the screen indicating mobile banking

Alternate Banking Options
Our Online Banking and HSFCU Mobile App1 remain available to you 24/7 to allow access to your accounts when you’re on the go.

Icon of a pencil writing on a calendar indicating appointments required

Appointments Required
Most services, including notary, loan processing and new accounts, will remain by appointment only. Schedule an appointment online.


To schedule an appointment, please call our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.

Thank you for your patience and understanding while we’ve navigated these new processes to best serve you. We continue to make adjustments as needed, and remain committed to the safety of our members and employees.

 

Preventative tips to stay healthy

HI Now: Featuring Andrew Rosen, HSFCU President & CEO

Learn how the credit union is standing by its members and providing financial relief during these challenging times.


Learn more about our Emergency Assistance Program. We’re here to help.

 


Economic Impact Stimulus Payment

April 15, 2020

Wondering about the status of your economic impact stimulus payment? Please visit www.irs.gov/coronavirus/get-my-payment for more information. According to the IRS, payments will be distributed in waves beginning as early as April 15, and continue over several weeks.


Hawaii State FCU Services Access Guide

We’re always here for you. Here’s a convenient Access Guide for your quick reference to make managing your money easier while at home. Download the Access Guide for your quick reference.

 

Red icon of a laptop computer with a dollar sign on the screen symbolizing Online Banking  Use Online Banking

Get started by visiting Online Banking, select “Enroll Today” and complete the online form to sign up. You will need to provide information like your member number, social security number, and birthdate to verify your identity. Get your step-by-step guide to enrolling for Online Banking.

Mobile-App-Pay-Bills-Icon  Use Online Bill Pay

Enrollment in Bill Pay is required to access bill pay services. Once you sign up for Online Banking, simply click on the “Sign up for payments” button on the home screen and complete the form to enroll in this feature. Or, sign up for Bill Pay on our Mobile App. It’s quick and easy.

Mobile-App_Manage-Money_Icon Use Online Account Opening

Visit www.HawaiiStateFCU.com and click on “Open Account” to start the process of opening a new account online. Or call our Member Services Center at (808) 587-2700 or toll-free 1 (888) 586-1056 for assistance.

Red icon of a mobile app device with the HSFCU bloom logoUse HSFCU Mobile App1

Download the HSFCU Mobile App for free from the Google Play or Apple Store. Transfer funds, manage your money, pay bills, deposit checks, and more. Watch our HSFCU Mobile App video.

Monile-App-Deposit-Checks-Icon  Use Mobile Check Deposit 2

Download the HSFCU Mobile App, click the “Check Deposit” feature and follow the instructions to deposit checks without visiting the branch. Watch a video or view PDF instructions.

Red icon of a telephone with 3 radiating lines indicating talking for Private Line Bank By Phone  Use PrivateLine Bank-By-Phone

Available 24-hours a day:  (808) 536-7717 or Toll-free 1 (888) 557-6830.

Mobile-App_Locations-IconUse the Locations Page

Find a list of available ATMs. Hawaii State FCU members may also make surcharge-free withdrawals at all Bank of Hawaii ATMs. Learn more about the types of transactions you can do on an ATM and ITM.

Mobile-App-Live-Chat_icon Use the Member Service Center, Online Chat, Secure Email

Have a question? We offer a number of ways to reach us.
By Phone: (808) 587-2700 or Toll-free 1 (888) 586-1056
Live Chat: Available on our Online Banking and HSFCU Mobile App
Secure Email: Available through Online Banking

Financial Preparedness

When preparing for an emergency or natural disaster, don’t forget to include financial preparedness in your plan. Here are a few suggestions on ways you take care of your financial needs should there be an emergency:

 

Take Advantage of Online or Mobile Banking Options


Online Banking

Access to accounts and services 24/7. Pay bills, view eStatements, manage your debit card with Debit Card Control, get support with Secure Chat and Secure Email, and more.

Learn More & Enroll
Photo of laptop with Online Banking screen

HSFCU Mobile App

Manage your money anytime, anywhere right from your smartphone. Set up transaction alerts, pay bills, transfer funds, deposit checks2, and more.

Download the Hawaii State FCU Mobile App on the App Store now. Get the Hawaii State FCU Mobile App on Google Play now.

Red aloha shirt with a smartphone in the shirt pocket. The screen on the phone displays the Hawaii State FCU logo. This image conveys the idea that you can do banking on the go. Mobile. Like you.

Digital Wallet

Tap and pay. Be on your way! Make purchases with your Hawaii State FCU Visa® credit or debit card right from your smartphone. It’s one of the safest and most secure ways to pay.

Set Up Your Card
Photo of groceries and tap & pay card reader paying with smartphone, with text, mobile. like you. Digital Wallet main image

Have copies of all your important financial, insurance and personal documents on-hand.
You may need access to your important documents during an emergency – keep copies of them in a safe place that you can easily access.

 

If you haven’t done so already, sign up for direct deposit.
This way, your paychecks will be automatically deposited into your account. Talk to your employer to see if this is an option – you’ll need Hawaii State FCU’s routing number handy.

Hawaii State FCU Routing Number: 321379041

 

Sign up for eStatements.
Receive electronic monthly statements to stay on top of your accounts through Online Banking or the Hawaii State FCU Mobile App. Learn how to register for eStatements.

 

For more tips on Financial Preparedness, visit https://www.ready.gov/financial-preparedness

Preventative Tips to Stay Healthy

There are everyday actions you can perform to defend against viruses and minimize the risk of illness to our community members who are most vulnerable such as seniors and those with compromised immune systems. For additional resources and tips, visit www.CDC.gov.

 

• Stay home when you are sick.

• Avoid close contact with people who are sick.

• Avoid touching your eyes, nose and mouth.

• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

• Clean and disinfect frequently touched objects and surfaces using a regular household clean spray or wipe.

• Wash your hands often with soap and water for at least 20 seconds (especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing).

• If soap and water aren’t available, use an alcohol-based hand sanitizer with at least 60% alcohol.

 

Additional Resources

• Follow the latest information available on the novel coronavirus (COVID-19) from the Centers for Disease Control and Prevention (CDC)

 

The Hawaii State Department of Health is actively monitoring COVID-19 and its potential effect locally

 

Ready.gov provides a wealth of information on preparing you and your family for a variety of disasters and emergency situations

Disclosures

1. Hawaii State FCU Mobile App is free to all Hawaii State FCU members. An internet-enabled mobile device is required to access Hawaii State FCU Mobile App. Available only for Android™, iPhone® and iPad® devices. iPhone® and iPad® is a trademark of Apple® Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Standard messaging and data usage fees apply. Please contact your carrier for details.

2. Mobile Check Deposit feature is available in Hawaii State FCU Mobile App version 4.1.0.0 and higher. For consumer deposit accounts only.

Third Party Site Disclaimer

We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members. Please review the terms and conditions of use carefully. Such services and products are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services or products. Alternative services and products may be obtained from other providers of your choice. External websites are not under our control and may have different policies and security. Using the links may identify you as a Hawaii State FCU member to the external website operator.

Click “ACCEPT” to enter an external website. Click “Cancel” to return to HSFCU’s website.

Please remember to log off of Online Banking and Mobile Banking before going to any external website

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