Updates and Financial Preparedness
In response to recent developments surrounding the coronavirus (COVID-19), we would like to provide you with information, resources on things you can do to stay prepared, and current updates.
Hawaii State FCU Current Status
Last updated on 04/02/2020
AVAILABLE SERVICES BY APPOINTMENT ONLY: A reminder that most credit union services are by APPOINTMENT ONLY. These include: notary, loan processing, new accounts, safe deposit boxes, signature guarantee, investments, and mortgages.
• To reduce your time at the branch, we encourage you to schedule an appointment ahead of time by calling our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.
• Shared branching, Visa® cash advance and notary services are for HSFCU members only.
• Coinstar machines at all locations are NOT available at this time.
Last updated on 04/01/2020
HAWAII STATE FCU ATMs: As of April 1, 2020, the credit union is temporarily waiving ATM surcharge fees from Hawaii State FCU.
Last updated on 03/30/2020
HAWAII STATE FCU SERVICES ACCESS GUIDE: A convenient guide for your quick reference to make managing your money easier while at home. View the Services Access Guide.
EMERGENCY ASSISTANCE PROGRAM: Providing you financial help during these uncertain times. See details.
BRANCH UPDATES
• Some of our branches are now closed and those that are open have extended hours. See full listing of branch closures and hours.
• Special Branch Hours for Seniors: All OPEN Hawaii State FCU branches will be reserving the first hour of operations to serve senior members and members who are living with serious pre-existing conditions, to protect this high-risk group from potential exposure to COVID-19.
• Branch Visits: Help us minimize the risk of spreading illness in our community. See our notice to members regarding branch visits.
MORE INFORMATION AND RESOURCES
• Updates from the President and CEO of Hawaii State FCU. Read Andrew’s letter.
• Take a look at Online Banking and Mobile Banking options. Learn more.
• Health tips and the latest updates from the Centers for Disease Control (CDC) and the State of Hawaii Department of Health. Stay healthy.
• Seminars and Events: We have made the difficult decision to cancel/postpone all upcoming financial seminars and member movie day events until further notice. We apologize for any inconvenience this may cause.
Hawaii State FCU Services Access Guide
We’re always here for you. Here’s a convenient Access Guide for your quick reference to make managing your money easier while at home. Download the Access Guide for your quick reference.
Use Online Banking
Get started by visiting Online Banking, select “Enroll Today” and complete the online form to sign up. You will need to provide information like your member number, social security number, and birthdate to verify your identity. Get your step-by-step guide to enrolling for Online Banking.
Use Online Bill Pay
Enrollment in Bill Pay is required to access bill pay services. Once you sign up for Online Banking, simply click on the “Sign up for payments” button on the home screen and complete the form to enroll in this feature. Or, sign up for Bill Pay on our Mobile App. It’s quick and easy.
Use Online Account Opening
Visit www.HawaiiStateFCU.com and click on “Open Account” to start the process of opening a new account online. Or call our Member Services Center at (808) 587-2700 or toll-free 1 (888) 586-1056 for assistance.
Use HSFCU Mobile App1
Download the HSFCU Mobile App for free from the Google Play or Apple Store. Transfer funds, manage your money, pay bills, deposit checks, and more. Watch our HSFCU Mobile App video.
Use Mobile Check Deposit 2
Download the HSFCU Mobile App, click the “Check Deposit” feature and follow the instructions to deposit checks without visiting the branch. Watch a video or view PDF instructions.
Use PrivateLine Bank-By-Phone
Available 24-hours a day: (808) 536-7717 or Toll-free 1 (888) 557-6830.
Use the Locations Page
Find a list of available ATMs. Beginning April 1, 2020, the credit union will temporarily waive ATM surcharge fees from Hawaii State FCU. Hawaii State FCU members may also make surcharge-free withdrawals at all Bank of Hawaii ATMs.
Use the Member Service Center, Online Chat, Secure Email
Have a question? We offer a number of ways to reach us.
• By Phone: (808) 587-2700 or Toll-free 1 (888) 586-1056
• Live Chat: Available on our Online Banking and HSFCU Mobile App
• Secure Email: Available through Online Banking
Branch Closures and Hours
Last updated on 03/30/2020
In an effort to minimize the health and safety risks to our members and employees and ensure appropriate staffing to serve members, the following branch locations and hours have been modified.
As of March 30, 2020:
The following branches are CLOSED until further notice:
• Halekauwila Branch
• Ewa Beach Branch (vestibule available only)
• Hawaii Kai Branch
• Salt Lake Branch
• Pearlridge Branch (vestibule available only; safe deposit boxes available by appointment)
The following branches remain OPEN with extended hours:
Monday – Friday: 8:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 5:00 p.m.
• Alii Branch
• Kaimuki Branch
• Kaneohe Branch
• Kapolei Branch
• Mililani Branch
Kahului Branch (Maui) remains OPEN during normal business hours:
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
During this time, shared branching is available only to Hawaii State FCU members. We encourage members to go online to open new accounts or apply for a loan. Should a visit to the branch be necessary, we require services such as new accounts, loans, investments, wire transfers, safe deposit box and notary be by appointment only.
To schedule an appointment, please call our Member Service Call Center at 587-2700 or toll-free 1 (888) 586-1056. ATMs at all branch locations remain available. Members may also enjoy surcharge-free withdrawals at all Bank of Hawaii ATMs.
Our branch operations, hours, and open/closed locations may change as the situation develops. Please continue to check this page for the latest updates.
A Letter from Andrew Rosen, President & CEO
March 23, 2020
Dear Members,
Hawaii State FCU is committed to serving our members and our community. As we face this global pandemic, I want to assure you that our top priority is to protect the health and safety of all our employees and members. We are closely monitoring the impacts of COVID-19 to our Island community and will continue to safely and appropriately maintain the financial services you need.
Caring for Employees and Members.
To help minimize the spread of illness in our workplace, we have instructed employees who are able to work from home to work from home and have advised anyone who is feeling ill to not come in to work. We continue to follow guidelines provided by the Centers for Disease Control and Prevention (CDC) and Hawaii State Department of Heath for hygiene, sanitization and social distancing best practices in all of our office and branch locations.
We are here to serve you.
In order to maintain appropriate staffing to keep our services available to members, we will close some of our branch locations and adjust hours at open locations so that we can be open 6 days a week (Monday-Saturday) with longer hours on Saturday for your convenience.
We ask that members help our effort to minimize face-to-face interaction and practice social distancing in the branch. You can also connect with us online to do many transactions 24/7 through Online Banking or our Hawaii State FCU Mobile App. Should you need to speak with a representative, our Member Service Call Center remains available at (808) 587-2700 or toll-free 1 (888) 586-1056.
We are here to help.
We understand that during this time and even after, many of our members may need assistance because of the impacts of COVID-19. We encourage members who may be impacted to reach out to discuss how we might be of assistance.
Our Emergency Assistance Program includes:
• Emergency Assistance Loans
• Loan Payment Deferrals
• Early Withdrawal Penalty Waivers
Please remember to also be alert to increased fraudulent activity during this time. We will never ask for personal or financial information via email or unsolicited texts or calls.
We encourage you to visit our website for the most current updates on our operations and other important information.
This is a challenging time for all of us. As Hawaii’s largest member-owned financial cooperative, Hawaii State FCU remains strong financially and committed to serving our members now more than ever. Thank you for trusting Hawaii State FCU. Together, we will overcome. Please be safe.
Sincerely,
Andrew Rosen
President and CEO
Notice to Members Regarding Branch Visits
Last updated on 03/23/2020
At Hawaii State FCU, health and safety of our members and employees is our priority. In light of the recent developments regarding coronavirus (COVID-19), we remain committed to doing our part to remain proactive in our efforts to minimize the risk of spreading illness. In addition to frequently sanitizing work spaces and member service areas, we are also asking for everyone’s help to follow best practices to stop the spread of germs, especially to protect those in our community who are most vulnerable:
If you answer YES to or are exhibiting any of the symptoms below, we ask that you please avoid visiting a branch location:
• Fever of 100+ degrees in the past 24 hours (measured without fever-reducing medication)
• Onset of flu-like symptoms in the past five days
• Any out-of-state travel in the past 14 days
• Been on a cruise ship in the past 14 days
• Had contact with a person with COVID-19 in the past 14 days
We want to remind you that Online Banking and the HSFCU Mobile App are available 24/7 for your convenience to check your accounts, pay bills, transfer funds, and more. In addition, many transactions can also be completed by calling our Member Services Call Center at 587-2700 or toll-free 1 (888) 586-1056.
Financial Preparedness
When preparing for an emergency or natural disaster, don’t forget to include financial preparedness in your plan. Here are a few suggestions on ways you take care of your financial needs should there be an emergency:
Take Advantage of Online or Mobile Banking Options
Online Banking
Access to accounts and services 24/7. Pay bills, view eStatements, manage your debit card with Debit Card Control, get support with Secure Chat and Secure Email, and more.
Learn More & Enroll
HSFCU Mobile App1
Manage your money anytime, anywhere right from your smartphone. Set up transaction alerts, pay bills, transfer funds, deposit checks2, and more.
Digital Wallet
Tap and pay. Be on your way! Make purchases with your Hawaii State FCU Visa® credit or debit card right from your smartphone. It’s one of the safest and most secure ways to pay.
Set Up Your Card
Have copies of all your important financial, insurance and personal documents on-hand.
You may need access to your important documents during an emergency – keep copies of them in a safe place that you can easily access.
If you haven’t done so already, sign up for direct deposit.
This way, your paychecks will be automatically deposited into your account. Talk to your employer to see if this is an option – you’ll need Hawaii State FCU’s routing number handy.
Hawaii State FCU Routing Number: 321379041
Sign up for eStatements.
Receive electronic monthly statements to stay on top of your accounts through Online Banking or the Hawaii State FCU Mobile App. Learn how to register for eStatements.
For more tips on Financial Preparedness, visit https://www.ready.gov/financial-preparedness
Preventative Tips to Stay Healthy
There are everyday actions you can perform to defend against viruses and minimize the risk of illness to our community members who are most vulnerable such as seniors and those with compromised immune systems. For additional resources and tips, visit www.CDC.gov.
• Stay home when you are sick.
• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose and mouth.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household clean spray or wipe.
• Wash your hands often with soap and water for at least 20 seconds (especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing).
• If soap and water aren’t available, use an alcohol-based hand sanitizer with at least 60% alcohol.
Additional Resources
• Follow the latest information available on the novel coronavirus (COVID-19) from the Centers for Disease Control and Prevention (CDC)
• The Hawaii State Department of Health is actively monitoring COVID-19 and its potential effect locally
• Ready.gov provides a wealth of information on preparing you and your family for a variety of disasters and emergency situations
1. Hawaii State FCU Mobile App is free to all Hawaii State FCU members. An internet-enabled mobile device is required to access Hawaii State FCU Mobile App. Available only for Android™, iPhone® and iPad® devices. iPhone® and iPad® is a trademark of Apple® Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Standard messaging and data usage fees apply. Please contact your carrier for details.
2. Mobile Check Deposit feature is available in Hawaii State FCU Mobile App version 4.1.0.0 and higher. For consumer deposit accounts only.