Updates and Financial Preparedness
In response to recent developments surrounding the coronavirus (COVID-19), we would like to provide you with information, resources on things you can do to stay prepared, and current updates.
Hawaii State FCU Current Status
Last updated on 07/31/2020
NEW TEMPORARY BRANCH HOURS: The health and safety of our members and employees continue to remain our priority. In order to maintain safer locations and allocate our resources to better serve you, we will be introducing NEW temporary operating hours at all of our branches effective Monday, August 3, 2020. See full listing of new temporary hours for each location.
Last updated on 06/22/2020
SCHEDULE AN APPOINTMENT ONLINE: Most credit union services remain by APPOINTMENT ONLY. We now offer convenient online appointment scheduling for some services, including notary, loan processing, new accounts, and signature guarantee. Simply select the desired service, branch location, day, time, and the individual you want to meet with, then submit. You’ll receive an email confirming your appointment. Schedule your appointment here.
• Appointments for services such as investments, mortgages, accessing safe deposit boxes, and Coinstar service may be scheduled by calling our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.
• Shared branching, Visa® cash advance and notary services are available to Hawaii State FCU members only.
Last updated on 06/03/2020
A NEW BRANCH EXPERIENCE FOR MEMBERS: See what Hawaii State FCU is doing to keep our members and employees safe when visiting our branches. Learn more.
Last updated on 04/15/2020
EMERGENCY ASSISTANCE PROGRAM: Providing you financial help during these uncertain times. See details.
STIMULUS PAYMENTS: Check the status of your economic impact stimulus payment. Learn more.
MORE INFORMATION AND RESOURCES
• Hawaii State FCU Services Access Guide is your quick reference guide to make managing your money easier while at home. View the Services Access Guide.
• Take a look at Online Banking and Mobile Banking options. Learn more.
• Health tips and the latest updates from the Centers for Disease Control (CDC) and the State of Hawaii Department of Health. Stay healthy.
• Seminars and Events: We have made the difficult decision to cancel/postpone all upcoming financial seminars and member movie day events until further notice. We apologize for any inconvenience this may cause.
New Temporary Branch Hours
Last updated July 31, 2020
New temporary hours for each branch are effective Monday, August 3, 2020.
Ali‘i Branch
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Ewa Beach Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Halekauwila (Main) Branch
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Hawaii Kai Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Kaimuki Branch
Monday – Wednesday: 8:00 a.m. to 4:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Kaneohe Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Kapolei Branch
Monday, Tuesday & Thursday: 9:00 a.m. to 5:00 p.m.
Wednesday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Mililani Branch
Monday, Tuesday & Thursday: 9:00 a.m. to 5:00 p.m.
Wednesday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Pearlridge Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Salt Lake Branch
Monday – Wednesday: 9:00 a.m. to 5:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Kahului Branch (Maui)
Monday – Wednesday: 8:00 a.m. to 4:00 p.m.
Thursday: CLOSED
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
The first hour of operation at all locations remains reserved for seniors and members living with serious pre-existing conditions.
Most credit union services remain by APPOINTMENT ONLY.
We now offer convenient online appointment scheduling for some services, including notary, loan processing, new accounts, and signature guarantee. Simply select the desired service, branch location, day, time and the individual you want to meet with, then submit. You’ll receive an email confirming your appointment.
Schedule your appointment here.
To schedule appointments for other services, call our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.
A New Branch Experience for Members
Last updated on 06/01/2020
Your Safety Remains Our Priority
Your health and well-being is at the forefront of everything we do. Like most businesses, Hawaii State FCU is adapting our operations to assist you with your financial needs in a safe and efficient manner, well into the future.
Senior Hours
Our first hour of operation at all of our branches will remain reserved for seniors and members living with serious pre-existing conditions.
Safety Measures
Social distancing practices, including limiting the number of members in the branch at one time, teller window dividers and other safety measures, will continue to be implemented.
Member Only Services
Shared branching, Visa® cash advance and notary services will be available to Hawaii State FCU members only.
Alternate Banking Options
Our Online Banking and HSFCU Mobile App1 remain available to you 24/7 to allow access to your accounts when you’re on the go.
Appointments Required
Most services, including notary, loan processing and new accounts, will remain by appointment only. Schedule an appointment online.
To schedule an appointment, please call our Member Service Call Center at (808) 587-2700 or toll-free 1 (888) 586-1056.
Thank you for your patience and understanding while we’ve navigated these new processes to best serve you. We continue to make adjustments as needed, and remain committed to the safety of our members and employees.
HI Now: Featuring Andrew Rosen, HSFCU President & CEO
Learn how the credit union is standing by its members and providing financial relief during these challenging times.
Learn more about our Emergency Assistance Program. We’re here to help.
Economic Impact Stimulus Payment
April 15, 2020
Wondering about the status of your economic impact stimulus payment? Please visit www.irs.gov/coronavirus/get-my-payment for more information. According to the IRS, payments will be distributed in waves beginning as early as April 15, and continue over several weeks.
Hawaii State FCU Services Access Guide
We’re always here for you. Here’s a convenient Access Guide for your quick reference to make managing your money easier while at home. Download the Access Guide for your quick reference.
Use Online Banking
Get started by visiting Online Banking, select “Enroll Today” and complete the online form to sign up. You will need to provide information like your member number, social security number, and birthdate to verify your identity. Get your step-by-step guide to enrolling for Online Banking.
Use Online Bill Pay
Enrollment in Bill Pay is required to access bill pay services. Once you sign up for Online Banking, simply click on the “Sign up for payments” button on the home screen and complete the form to enroll in this feature. Or, sign up for Bill Pay on our Mobile App. It’s quick and easy.
Use Online Account Opening
Visit www.HawaiiStateFCU.com and click on “Open Account” to start the process of opening a new account online. Or call our Member Services Center at (808) 587-2700 or toll-free 1 (888) 586-1056 for assistance.
Use HSFCU Mobile App1
Download the HSFCU Mobile App for free from the Google Play or Apple Store. Transfer funds, manage your money, pay bills, deposit checks, and more. Watch our HSFCU Mobile App video.
Use Mobile Check Deposit 2
Download the HSFCU Mobile App, click the “Check Deposit” feature and follow the instructions to deposit checks without visiting the branch. Watch a video or view PDF instructions.
Use PrivateLine Bank-By-Phone
Available 24-hours a day: (808) 536-7717 or Toll-free 1 (888) 557-6830.
Use the Locations Page
Find a list of available ATMs. Hawaii State FCU members may also make surcharge-free withdrawals at all Bank of Hawaii ATMs. Learn more about the types of transactions you can do on an ATM and ITM.
Use the Member Service Center, Online Chat, Secure Email
Have a question? We offer a number of ways to reach us.
• By Phone: (808) 587-2700 or Toll-free 1 (888) 586-1056
• Live Chat: Available on our Online Banking and HSFCU Mobile App
• Secure Email: Available through Online Banking
Financial Preparedness
When preparing for an emergency or natural disaster, don’t forget to include financial preparedness in your plan. Here are a few suggestions on ways you take care of your financial needs should there be an emergency:
Take Advantage of Online or Mobile Banking Options
Online Banking
Access to accounts and services 24/7. Pay bills, view eStatements, manage your debit card with Debit Card Control, get support with Secure Chat and Secure Email, and more.
Learn More & Enroll
HSFCU Mobile App1
Manage your money anytime, anywhere right from your smartphone. Set up transaction alerts, pay bills, transfer funds, deposit checks2, and more.
Digital Wallet
Tap and pay. Be on your way! Make purchases with your Hawaii State FCU Visa® credit or debit card right from your smartphone. It’s one of the safest and most secure ways to pay.
Set Up Your Card
Have copies of all your important financial, insurance and personal documents on-hand.
You may need access to your important documents during an emergency – keep copies of them in a safe place that you can easily access.
If you haven’t done so already, sign up for direct deposit.
This way, your paychecks will be automatically deposited into your account. Talk to your employer to see if this is an option – you’ll need Hawaii State FCU’s routing number handy.
Hawaii State FCU Routing Number: 321379041
Sign up for eStatements.
Receive electronic monthly statements to stay on top of your accounts through Online Banking or the Hawaii State FCU Mobile App. Learn how to register for eStatements.
For more tips on Financial Preparedness, visit https://www.ready.gov/financial-preparedness
Preventative Tips to Stay Healthy
There are everyday actions you can perform to defend against viruses and minimize the risk of illness to our community members who are most vulnerable such as seniors and those with compromised immune systems. For additional resources and tips, visit www.CDC.gov.
• Stay home when you are sick.
• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose and mouth.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household clean spray or wipe.
• Wash your hands often with soap and water for at least 20 seconds (especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing).
• If soap and water aren’t available, use an alcohol-based hand sanitizer with at least 60% alcohol.
Additional Resources
• Follow the latest information available on the novel coronavirus (COVID-19) from the Centers for Disease Control and Prevention (CDC)
• The Hawaii State Department of Health is actively monitoring COVID-19 and its potential effect locally
• Ready.gov provides a wealth of information on preparing you and your family for a variety of disasters and emergency situations
1. Hawaii State FCU Mobile App is free to all Hawaii State FCU members. An internet-enabled mobile device is required to access Hawaii State FCU Mobile App. Available only for Android™, iPhone® and iPad® devices. iPhone® and iPad® is a trademark of Apple® Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Standard messaging and data usage fees apply. Please contact your carrier for details.
2. Mobile Check Deposit feature is available in Hawaii State FCU Mobile App version 4.1.0.0 and higher. For consumer deposit accounts only.