HONOLULU — Hawaii State Federal Credit Union (Hawaii State FCU) has promoted Michael Akana from manager to assistant vice president of Collections & Recovery.
Akana oversees collections and recovery efforts at the credit union, working with members who are experiencing financial difficulties to find solutions for managing debt. Prior to joining Hawaii State FCU, he worked as a Mortgage Loan Officer at Home Loans of Hawaii.
During his nine years at Hawaii State FCU, Akana has implemented several solutions and initiatives to enhance recovery efforts and meet the needs of members. He established the credit union’s recovery section, which dedicates personnel and resources to the recovery of charged off loan balances through in-house payment plans and payoffs, third-party assignments, and filing of civil judgments. Akana also developed training and testing methods for certifying Hawaii State FCU’s first credit union financial counselors.