HONOLULU — Hawaii State Federal Credit Union (Hawaii State FCU), Hawaii’s largest credit union lender with more than 113,000 members statewide and branches on Oahu and Maui, celebrated today the grand opening of its new branch located at the Laulani Village Shopping Center in Ewa Beach. The 1,900-square-foot branch is the credit union’s second location on Oahu to feature Interactive Teller Machines (ITMs) using palm vein authentication – one of the most technologically advanced security features on the market and has the ability to complete up to 80 percent of traditional teller transactions.
“Hawaii State FCU’s new Ewa Beach branch is our second location to feature our new open-concept layout and tech-driven experience,” said Andrew Rosen, president & CEO, Hawaii State FCU. “Our members now have the option to handle their own transactions from start to finish, or go the more traditional route and work face-to-face with one of our member specialists. We’re excited to open our first branch in Ewa Beach and we look forward to serving the needs of current and prospective members in that community.”
Hawaii State FCU’s new Ewa Beach Branch offers a full range of products and financial services, including high-yield savings and checking accounts, mortgage loans, Home Equity Lines of Credit, credit and debit cards, and more. It is currently the second Hawaii State FCU branch to feature ITM technology. The new Ewa Beach Branch is equipped with three ITMs, a check/cash deposit-enabled ATM, an electronic check in system, four member specialist stations for face-to-face consultations, five private offices, some of which can be converted to handle member transactions, and touch tables which provide convenient access to virtual copies of product brochures, access to online learning modules, and more.
Hawaii State FCU became the first financial institution in the state to feature ITMs with the opening of its Salt Lake Branch earlier this year, and is the first in the nation to equip their ITMs palm vein-based biometric authentication.
“The beauty of biometric authentication is that it provides an added level of security for our members. It is a highly reliable system that authenticates individuals based on unique human characteristics, such as palm veins,” added Rosen. “The response of our Salt Lake Branch ITMs has been very favorable and we look forward to rolling out this technology at our existing branches in the future.”
ITM technology is an innovative self-service solution that combines the traditional functionality of a standard ATM while giving the customer the option to independently complete up to 80 percent of transactions typically handled by a teller. ITMs give users access to all of their accounts, including checking and savings accounts, personal loans and mortgages. Customers can make loan payments and transfer funds, withdraw cash in multiple denominations, deposit cash and up to 50 checks at a time – all on their own.
Hawaii State FCU’s Ewa Beach Branch is open Monday through Friday from 9 a.m. to 6 p.m. and Saturdays from 9 a.m. to 1 p.m.
Hawaii State FCU membership is open to all active and retired employees of the State of Hawaii, City and County of Honolulu and Maui County. In addition, employees and members of more than 300 local organizations and businesses can qualify individuals to become credit union members. See a full list of ways to join Hawaii State FCU.
For a complete list of Hawaii State FCU branch locations or for more information, please visit www.HawaiiStateFCU.com.
About Hawaii State Federal Credit Union
Hawaii State Federal Credit Union (Hawaii State FCU) was founded in 1936. Serving state, city and county employees as well as non-profits and select businesses and their families across the state, Hawaii State FCU has more than 113,000 members and $1.7 billion in assets. Hawaii State FCU provides financial advising, checking, savings and loan services on Oahu and in Kahului, Maui. For more information, visit www.HawaiiStateFCU.com.