Member Service Call Center

Hawaii State FCU Member Service Branch

We’re always here when you need us. The Hawaii State FCU Member Service Call Center is just a phone call away. To work with your busy schedule, we’re available to assist you by phone or email with any of your account or loan questions.


Hawaii State FCU

P.O. Box 3072

Honolulu, HI 96802


Monday – Friday: 7:30 a.m. to 7:00 p.m.

Saturday: 9:00 a.m. to 5:00 p.m.

Holiday Closures


(808) 587-2700

1 (888) 586-1056
For your security, don’t include your account or personal information in an unsecure email.

Secure Support (Email or Chat)

Sign into Online Banking and select “Support” to send a Secure Email or chat with a member of our team. Secure Chat is available Monday through Friday from 8:00 a.m. to 6:00 p.m., and on Saturdays from 10:00 a.m. to 2:00 p.m.

  • Fun Facts About Us:
  • 5

    Number of BiteSquad / UberEats orders per week.

  • 95%

    Employees who live on the Oahu’s west side.

  • 100%

    Aloha you can hear in our voices.

  • Poke

    Favorite lunch food

Member Service Call Center

Call, email or chat. We’re ready to serve your needs, whether you’re looking to transfer money, apply for a loan or have a question about your account.

No current events, but check back soon

Member Service Call Center

Hawaii State FCU

P.O. Box 3072

Honolulu, HI 96802

2024 Holiday Schedule

All Hawaii State FCU branches, administrative offices and the Member Service Call Center will be closed in observance of the following holidays:

New Year’s Day – Monday, January 1

Dr. Martin Luther King, Jr. Day – Monday, January 15

Presidents’ Day – Monday, February 19

Prince Kuhio Day – Tuesday, March 26

Good Friday – Friday, March 29

Memorial Day – Monday, May 27

Kamehameha Day – Tuesday, June 11

Independence Day – Thursday, July 4

Statehood Day – Friday, August 16

Labor Day – Monday, September 2

Election Day – Tuesday, November 5

Veterans’ Day – Monday, November 11

Thanksgiving Day – Thursday, November 28

Christmas Day – Wednesday, December 25

New Year’s Day 2025 – Wednesday, January 1

Experience the Hawaii State FCU difference


* Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through Hawaii State Federal Credit Union. Hawaii State Federal Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members.

CFS representatives do not provide tax or legal guidance. For such guidance please consult with a qualified professional. Information shown is for general illustration purposes and does not predict or depict the performance of any investment or strategy. Past performance does not guarantee future results.

Third Party Site Disclaimer

We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members, for enrollment in Hawaii State FCU financial education webinars, or other purposes. Please review the terms and conditions of use carefully. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services, products, or contents. External websites are not under our control and may have different security, privacy and other. Using the links may identify you as a Hawaii State FCU member to the external website operator.  Services and products from third parties are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund.  Alternative services and products may be obtained from other providers of your choice.

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