NOTICE: The following branches are CLOSED: Halekauwila, Hawaii Kai, and Salt Lake. The following branches are ITM LOBBY & APPOINTMENT ONLY: Ewa Beach and Pearlridge. All other branches remain OPEN. Most services, including notary and loan processing, are now available by APPOINTMENT ONLY. See details. Learn more about our Emergency Assistance Program.

Member Service Call Center

Hawaii State FCU Member Service Branch

We’re always here when you need us. The Hawaii State FCU Member Service Call Center is just a phone call away. To work with your busy schedule, we’re available to assist you by phone or email with any of your account or loan questions.

Location

Hawaii State FCU

P.O. Box 3072

Honolulu, HI 96802

Hours

Monday – Friday: 7:30 a.m. to 7:00 p.m.

Saturday: 9:00 a.m. to 5:00 p.m.

Contact

(808) 587-2700

1 (888) 586-1056

[email protected]
For your security, don’t include your account or personal information in an unsecure email.

Secure Support (Email or Chat)

Sign into Online Banking and select “Support” to send a Secure Email or chat with a member of our team. Secure Chat is available Monday through Friday from 8:00 a.m. to 6:00 p.m., and on Saturdays from 10:00 a.m. to 2:00 p.m.

  • Fun Facts About Us:
  • 13

    Number of selfies taken each day.
  • 95%

    Employees who live on the Oahu’s west side.
  • 100%

    Aloha you can hear in our voices.
  • Tamura’s Poke Bowls

    Favorite lunch food

Member Service Call Center

Call, email or chat. We’re ready to serve your needs, whether you’re looking to transfer money, apply for a loan or have a question about your account.

No current events, but check back soon

See Upcoming Events at all Branches

Member Service Call Center

Hawaii State FCU

P.O. Box 3072

Honolulu, HI 96802

2020 Holiday Schedule

All Hawaii State FCU branches, administrative offices and the Member Service Call Center will be closed in observance of the following holidays:

New Year’s Day – Wednesday, January 1

Dr. Martin Luther King Jr. Day – Monday, January 20

Presidents’ Day – Monday, February 17

Kuhio Day – Thursday, March 26

Good Friday – Friday, April 10

Memorial Day – Monday, May 25

Kamehameha Day – Thursday, June 11

Independence Day – Friday, July 3 (observed) and Saturday, July 4

Statehood Day – Friday, August 21

Labor Day – Monday, September 7

Election Day – Tuesday, November 3

Veterans’ Day – Wednesday, November 11

Thanksgiving Day – Thursday, November 26

Christmas Day – Friday, December 25

New Year’s Day 2021 – Friday, January 1

Experience the Hawaii State FCU difference

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Third Party Site Disclaimer

We may provide links to external websites that refer to third party services and products available to Hawaii State FCU members. Please review the terms and conditions of use carefully. Such services and products are not obligations of, nor endorsed or guaranteed by, Hawaii State FCU nor the National Credit Union Share Insurance Fund. We do not make any express or implied representation or warranty to you concerning the quality, safety or suitability of external websites, or their services or products. Alternative services and products may be obtained from other providers of your choice. External websites are not under our control and may have different policies and security. Using the links may identify you as a Hawaii State FCU member to the external website operator.

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