ID Navigator Powered by NortonLifeLock
Our VISA® Signature Cash Rewards and VISA® Platinum Rewards credit cards include ID Navigator Powered by NortonLifeLock, providing tools so you can act quickly if your identity is threatened.
Your Partner Against Identity Theft
No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can give you greater peace of mind. ID Navigator Powered by NortonLifeLock provides you with the tools to help keep you informed of potential threats to your identity so you can act quickly.
Dark Web Monitoring – continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.
Data Breach Notifications – sends notifications on large-scale breaches so you can act quickly should a breach affect your personal information.
Stolen Wallet Assist – A stolen wallet can mean a lost identity. If your wallet is stolen you will receive guidance to help you cancel or replace key documents like your credit cards, driver’s licenses, Social Security cards, insurance cards and more.
One-Bureau Credit Monitoring Alerts1 – helps you stay on top of your credit to help detect fraud more quickly. Alerts are sent when key changes are made to your credit file with a major credit bureau.
Credit, Bank & Utility Account Freezes – provides instructions and links so you can quickly freeze credit, bank and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.
Restoration Assist – U.S.-based Identity Restoration Specialists are available Monday to Friday 6 a.m. – 5 p.m. PST with guidance and with next steps to assist you should you become a victim of identity theft or other suspicious activity. Note: Visa Cardholders will have access to special discounts if they are interested in purchasing a more robust identity theft offering that includes additional Restoration features such as the LifeLock Million Dollar Protection™ Package.
U.S.-based Member Services & Support is available Monday to Friday 6 a.m. – 6 p.m. PST, and Saturday 7 a.m. – 1 p.m. PST.
Existing NortonLifeLock ID theft protection members – visit norton.com/visaforexisting for additional information.
To confirm eligibility, visit the Card Benefit Eligibility Portal and enter your credit card number. Once verified, you will be redirected to the offer page on Norton.com where ID Navigator enrollment is available.
Frequently Asked Questions
Q: How is the personal data cardholders enter for Dark Web Monitoring stored and managed? How do cardholders know their personal data shared with NortonLifeLockTM is secure?
Personal data is stored and managed by an advanced secure cloud database, which is encrypted and protected with multiple layers of security measures.
Q: How can cardholders be sure the personal data they enter for Dark Web Monitoring is not used or sold by NortonLifeLock™ employees?
Any personal data is encrypted. Only a few selected employees who undergo training on how to handle personal data can access it. These employees must provide their own unique credentials every time they access personal data and are subject to monitoring by our Information Security and Compliance team. See the NortonLifeLockTM Global Privacy Statement for additional details.
Q: Can NortonLifeLockTM remove cardholders’ personal data from the dark web?
Unfortunately, no. The content on the dark web is not centralized and is owned by many different (usually anonymous) owners. Only the owner of the content can remove or modify the content.
Q: How does NortonLifeLockTM help cardholders who receive a Dark Web Monitoring notification?
Within the notifications, advice is provided on next steps they can take to help protect their personal data. When available, it will include links to additional resources. If cardholders have additional questions they can go to support.norton.com.
Q: How does NortonLifeLockTM help if a cardholder’s personal data is leaked in a data breach?
Notifications are sent that provide best practices and suggested next steps they can take to help protect their personal data. Plus, they can visit support.norton.com.
Q: How do cardholders enroll? What information will they need to provide?
Visa Cardholders should visit www.cardbenefitidprotect.com and complete the eligibility verification. Once verified, cardholders will be redirected to the offer page on Norton.com where ID Navigator enrollment is available. Enrollment in ID Navigator will require first name, last name, SSN, date of birth, address, phone number, and email address.
Q: What are some common triggers for dark web, credit, and data breach notifications?
A cardholder’s personal information detected on the dark web, a hard credit check, or an update to a cardholder’s credit file are a few examples. Data breach notifications are sent regarding large data breaches that may impact consumers.
Q: If a cardholder receives an alert, what should they do next?
Each alert will include information about next steps. Specifics vary by type of alert.
1. Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive Credit Features from Equifax. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.