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ITMs (Interactive Teller Machines) Add Another Convenient Option for Your Financial Needs

Photo of the ITM and a hand over the palm scanner

June 14, 2021

Hawaii State FCU is proud to be the first financial institution in Hawaii to introduce state-of-the-art Interactive Teller Machines (ITMs) to our members, providing them with another convenient, secure option to handle transactions and many financial services.

Offering the convenience of an ATM but with more capabilities, these intuitive ITMs can handle all of your basic banking needs. ITMs can accept deposits of up to 200 bills or 50 checks at one time, and provide the option of withdrawing mixed denominations. You can easily access all of your Hawaii State FCU account information in one place as well as transfer funds between your accounts. You can even make loan and credit card payments from the ITMs, using cash, check or funds transfer.

Reception for our ITMs has been overwhelmingly positive, as our surveys show high adoption rates across all demographics. Many members like the convenience of simple touch-screen interaction to handle their financial transactions. And best of all, the ITMs use our palm scanner with the latest palm vein biometric authentication to allow access to your information – a highly-secure method of verifying your identification without having to pull out a driver’s license or photo ID.

ITMs were first launched with the opening of our Salt Lake Branch in 2019. Since then, Hawaii State FCU has introduced the machines in four additional locations, including our Ewa Beach, Pearlridge, Main (Halekauwila), and Ali‘i branches. Future plans to expand ITM availability in other locations is currently underway.

Want to see how easy it is to handle your financial needs with an ITM? Visit any one of our branches equipped with an interactive teller machine and try it today. Need assistance? We make sure that we have knowledgeable branch staff ready to help you use the ITM, manage transactions, or answer your questions. We’re here for you.

Want to learn more? Read a related blog.

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