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Important Telephone Numbers
| Member Services Center (Oahu) |
(808) 587-2700 |
| Member Services Center Toll-Free (Continental U.S. & Neighbor Island only) |
1-888-586-1056 |
| Credit Card Customer Service, 24-hours Toll-Free (United States, Guam, Canada) |
1-800-654-7728 |
| Lost/Stolen Debit or ATM Card, 24-hours Toll-Free (United States, Guam, Canada) |
1-800-528-2273 |
| PrivateLine, Bank-By-Phone 24-hours (Oahu) |
(808) 536-7717 |
| PrivateLine, Bank-By-Phone 24-hours (Continental U.S. & Neighbor Island only) |
1-888-557-6830 |
E-mail Safety Tips
- Never E-mail your account numbers, PIN or social security number. E-mail is NOT SECURE.
- When you E-mail, please include your full name and phone number only.
- Contact us immediately if you ever suspect fraud, or receive suspicious E-mails or phone calls about your Credit Union accounts.
Reporting Suspicious E-mail / Phishing Attempts
If you received a suspicious e-mail message and you’re not sure if it is legitimate, please
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. Although we may not respond to your inquiry directly, please be assured that your e-mail will be processed and necessary precautionary measures will be taken as needed.
Card Services
E-mail
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for questions about your current Hawaii State FCU credit, debit or ATM card. Also, you may contact Card Services for any questions you may have concerning CURewards® for our Platinum Visa credit card.
Electronic Support Services
E-mail the
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staff if you need to set-up, reset or if you forgot your passwords to your Online Banking or Private Line (bank-by-phone) accounts. Also, if you want to set-up or inquire about automatic bill payments or direct deposits to or from your Hawaii State FCU accounts, e-mail Electronic Support Services.
Loan Center
E-mail the
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to inquire about obtaining a personal loan, to check the status of a loan application, or general questions about an existing loan.
Member Services
E-mail
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for questions about your current savings or checking accounts, IRAs, check orders, payroll deduction, direct deposit, electronic funds transfer services, online banking or to contact a Supervisor regarding account issues.
New Accounts or Product/Service Information
E-mail
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for questions regarding membership eligibility or applications, opening or closing accounts, or adding additional services to your membership.
For general questions, comments or suggestions about the credit union, you may e-mail the credit union using the following links:
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